HELP DESK SUPPORT TECHNICIAN
This college credit certificate is designed to prepare students for employment with companies that have a continuing
need for trained customer support specialists to answer customer problem calls and provide assistance in solving technical
problems.
This program is an intermediate step toward the Associate in Science degree in Computer Information Technology.
If you need additional information after seeing an advisor, please send an email to BCCInfo@SJRstate.edu.
CERTIFICATE SPECIFIC COURSES:
+ CET 1178C Computer Hardware Support Essentials............................................................................... 3
+ CET 2179C Computer Software Support Essentials................................................................................. 3
CGS 1060 Introduction to Computer Concepts.................................................................................... 3
CGS 1100 Microcomputer Application Software................................................................................... 3
+ CNT 2500 Network/Data Communications.......................................................................................... 3
+ CTS 2155 Customer Support Operations.............................................................................................. 3
REQUIRED TOTAL CREDIT HOURS..............................................................................................................................................................................................18
+Prerequisite course required. See course descriptions in catalog.
Additional credit may be awarded for current industry certifications based on the Florida Department of Education Gold Standard Industry Certification
articulation agreements.
Gainful employment information regarding the cost, careers, completion and placement rates associated with this program may be found
at SJRstate.edu/geprograms.html.
NOTE: The CISCO lab is located on the Orange Park Campus. The following courses are only taught in the CISCO Lab: CET
1600C, CET 2610C, CET 2620C, CET 2615C. Most of the courses requiring a lab component will be offered as hybrid classes. In
hybrid courses, theory and concepts are taught online and students are required to attend campus to complete lab requirements.
NOTE: Courses are listed alphabetically. This is not the order in which the courses should be taken. Please see the program plan/course rotation to see the
order in which courses should be taken. This will ensure that you complete prerequisite courses and are prepared for additional courses when they are offered.
Source:http://www.sjrstate.edu/catalog/computer.pdf
This college credit certificate is designed to prepare students for employment with companies that have a continuing
need for trained customer support specialists to answer customer problem calls and provide assistance in solving technical
problems.
This program is an intermediate step toward the Associate in Science degree in Computer Information Technology.
If you need additional information after seeing an advisor, please send an email to BCCInfo@SJRstate.edu.
CERTIFICATE SPECIFIC COURSES:
+ CET 1178C Computer Hardware Support Essentials............................................................................... 3
+ CET 2179C Computer Software Support Essentials................................................................................. 3
CGS 1060 Introduction to Computer Concepts.................................................................................... 3
CGS 1100 Microcomputer Application Software................................................................................... 3
+ CNT 2500 Network/Data Communications.......................................................................................... 3
+ CTS 2155 Customer Support Operations.............................................................................................. 3
REQUIRED TOTAL CREDIT HOURS..............................................................................................................................................................................................18
+Prerequisite course required. See course descriptions in catalog.
Additional credit may be awarded for current industry certifications based on the Florida Department of Education Gold Standard Industry Certification
articulation agreements.
Gainful employment information regarding the cost, careers, completion and placement rates associated with this program may be found
at SJRstate.edu/geprograms.html.
NOTE: The CISCO lab is located on the Orange Park Campus. The following courses are only taught in the CISCO Lab: CET
1600C, CET 2610C, CET 2620C, CET 2615C. Most of the courses requiring a lab component will be offered as hybrid classes. In
hybrid courses, theory and concepts are taught online and students are required to attend campus to complete lab requirements.
NOTE: Courses are listed alphabetically. This is not the order in which the courses should be taken. Please see the program plan/course rotation to see the
order in which courses should be taken. This will ensure that you complete prerequisite courses and are prepared for additional courses when they are offered.
Source:http://www.sjrstate.edu/catalog/computer.pdf
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