HELP DESK SUPPORT TECHNICIAN

HELP DESK SUPPORT TECHNICIAN


This college credit certificate is designed to prepare students for employment with companies that have a continuing
need for trained customer support specialists to answer customer problem calls and provide assistance in solving technical
problems.
This program is an intermediate step toward the Associate in Science degree in Computer Information Technology.
If you need additional information after seeing an advisor, please send an email to BCCInfo@SJRstate.edu.

CERTIFICATE SPECIFIC COURSES:
+ CET 1178C Computer Hardware Support Essentials............................................................................... 3
+ CET 2179C Computer Software Support Essentials................................................................................. 3
CGS 1060 Introduction to Computer Concepts.................................................................................... 3
CGS 1100 Microcomputer Application Software................................................................................... 3
+ CNT 2500 Network/Data Communications.......................................................................................... 3
+ CTS 2155 Customer Support Operations.............................................................................................. 3

REQUIRED TOTAL CREDIT HOURS..............................................................................................................................................................................................18
+Prerequisite course required. See course descriptions in catalog.
Additional credit may be awarded for current industry certifications based on the Florida Department of Education Gold Standard Industry Certification
articulation agreements.
Gainful employment information regarding the cost, careers, completion and placement rates associated with this program may be found
at SJRstate.edu/geprograms.html.
NOTE: The CISCO lab is located on the Orange Park Campus. The following courses are only taught in the CISCO Lab: CET
1600C, CET 2610C, CET 2620C, CET 2615C. Most of the courses requiring a lab component will be offered as hybrid classes. In
hybrid courses, theory and concepts are taught online and students are required to attend campus to complete lab requirements.
NOTE: Courses are listed alphabetically. This is not the order in which the courses should be taken. Please see the program plan/course rotation to see the
order in which courses should be taken. This will ensure that you complete prerequisite courses and are prepared for additional courses when they are offered.

Source:http://www.sjrstate.edu/catalog/computer.pdf

information technology

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Basics of the information technology

Basics of the information technology
Information technology (IT) is a technology which uses computers to gather, process, store, protect,
and transfer information. Today, it is common to use the term Information and communications
technology (ICT) because it is unimaginable to work on a computer which is not connected to the
network.

The computer consists of:
 hardware – physical computer parts, palpable and visible
 software – set of commands that are "understandable" to the computer; instructions to its
palpable parts, giving orders what to do
Basic principle of computers:
Data enters the computer through one or more input devices. The computer then processes the data
and transmits the resulting data to output devices. Output devices can be human interfaces such as a
screen or another electronic device such as a storage device or computer network.
The system unit consists of the following components:
 Motherboard - MBO
o a computer "backbone" responsible for communication between components and
transmission of information
• Central Processing Unit - CPU
o functions: command execution, data transmission, computer function control
o basic characteristics:
• speed (in Mega Hertz (MHz), Giga Hertz (GHz))
• amount of memory (Cache in Bytes)
 Random Access Memory - RAM
o a memory container for programs that are currently running and data that is being
processed
o basic characteristics:
• speed (in MHz, GHz)
• capacity (in Bytes)
• data rate class (DDR SDRAM, SDR SDRAM)
 permanent memory:
o Hard Disk Drive - HDD - device (memory) used for permanent data storage
• data is stored on magnetic platters; electromagnetic heads are used for reading
and recording data with the exception of the newest disk types called Solid State
Drive (SSD)
• basic characteristics:
 disk platters rotation speed (in RPM)
 capacity (in GB)
 connection interface (IDE, SATA)
o Floppy Disk Drive - FDD
o optical disks - CD, DVD

Source:http://www.itdesk.info/Basic%20Concepts%20of%20Information%20Technology%20notes.pdf

software develop

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Software Developers

Software Developers

What Software Developers Do
Software developers are the creative minds behind computer programs. Some develop the applications that allow people to do specific tasks on a computer or another device. Others develop the underlying systems that run the devices or that control networks.

Work Environment
Many software developers work for firms that deal in computer systems design and related services or for software publishers.

How to Become a Software Developer
Software developers usually have a bachelor’s degree in computer science and strong computer programming skills.

Pay
The median annual wage for software developers was $100,690 in May 2015.

Job Outlook
Employment of software developers is projected to grow 17 percent from 2014 to 2024, much faster than the average for all occupations. The main reason for the rapid growth is a large increase in the demand for computer software.

State & Area Data
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Similar Occupations
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More Information, Including Links to O*NET
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Source:http://www.bls.gov/ooh/computer-and-information-technology/software-developers.htm

Computer Systems Analysts

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Computer Systems Analysts

Computer Systems Analysts

What Computer Systems Analysts Do
Computer systems analysts study an organization’s current computer systems and procedures and design information systems solutions to help the organization operate more efficiently and effectively. They bring business and information technology (IT) together by understanding the needs and limitations of both.

Work Environment
Most computer systems analysts work full time. About 1 in 5 worked more than 40 hours per week in 2014.

How to Become a Computer Systems Analyst
A bachelor’s degree in a computer or information science field is common, although not always a requirement. Some firms hire analysts with business or liberal arts degrees who have skills in information technology or computer programming.

Pay
The median annual wage for computer systems analysts was $85,800 in May 2015.

Job Outlook
Employment of computer systems analysts is projected to grow 21 percent from 2014 to 2024, much faster than the average for all occupations. Growth in cloud computing, cybersecurity, and mobile networks will increase demand for these workers.

State & Area Data
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Similar Occupations
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More Information, Including Links to O*NET
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Source:http://www.bls.gov/ooh/computer-and-information-technology/computer-systems-analysts.htm

Web Developers

Web Developers

What Web Developers Do

Web developers design and create websites. They are responsible for the look of the site. They are also responsible for the site’s technical aspects, such as its performance and capacity, which are measures of a website’s speed and how much traffic the site can handle. In addition, web developers may create content for the site.

Work Environment

About 1 in 7 of web developers were self-employed in 2014. Non-self-employed developers work primarily in the computer systems design and related services industry.

How to Become a Web Developer

The typical education needed to become a web developer is an associate’s degree in web design or related field. Web developers need knowledge of both programming and graphic design.


 Pay

The median annual wage for web developers was $64,970 in May 2015.

Job Outlook

Employment of web developers is projected to grow 27 percent from 2014 to 2024, much faster than the average for all occupations. Demand will be driven by the growing popularity of mobile devices and ecommerce.

State & Area Data

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Similar Occupations

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More Information, Including Links to O*NET

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Source:http://www.bls.gov/ooh/computer-and-information-technology/web-developers.htm

Network and Computer Systems Administrators

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Network and Computer Systems Administrators

Network and Computer Systems Administrators

Network&Computer

What Network and Computer Systems Administrators Do

Computer networks are critical parts of almost every organization. Network and computer systems administrators are responsible for the day-to-day operation of these networks.

Work Environment

Network and computer systems administrators work with the physical computer networks of a variety of organizations and therefore are employed in many industries.

How to Become a Network and Computer Systems Administrator

Most employers require network and computer systems administrators to have a bachelor’s degree in a field related to computer or information science. Others may require only a postsecondary certificate.

Pay

The median annual wage for network and computer systems administrators was $77,810 in May 2015.

Job Outlook

Employment of network and computer systems administrators is projected to grow 8 percent from 2014 to 2024, about as fast as the average for all occupations. Demand for information technology workers is high and should continue to grow as firms invest in newer, faster technology and mobile networks.

State & Area Data

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Similar Occupations

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More Information, Including Links to O*NET

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Source:http://www.bls.gov/ooh/computer-and-information-technology/network-and-computer-systems-administrators.htm

Information Security Analysts

Information Security Analysts

What Information Security Analysts Do
Information security analysts plan and carry out security measures to protect an organization’s computer networks and systems. Their responsibilities are continually expanding as the number of cyberattacks increases.

Work Environment

Most information security analysts work for computer companies, consulting firms, or business and financial companies.

How to Become an Information Security Analyst

Most information security analyst positions require a bachelor’s degree in a computer-related field. Employers usually prefer to hire analysts with experience in a related occupation.

Pay

The median annual wage for information security analysts was $90,120 in May 2015.

Job Outlook

Employment of information security analysts is projected to grow 18 percent from 2014 to 2024, much faster than the average for all occupations. Demand for information security analysts is expected to be very high, as these analysts will be needed to create innovative solutions to prevent hackers from stealing critical information or causing problems for computer networks.

State & Area Data

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Similar Occupations

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More Information, Including Links to O*NET

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Source:http://www.bls.gov/ooh/computer-and-information-technology/information-security-analysts.htm

Database Administrators

Database Administrators

What Database Administrators Do

Database administrators (DBAs) use specialized software to store and organize data, such as financial information and customer shipping records. They make sure that data are available to users and are secure from unauthorized access.

Work Environment

Almost all database administrators work full time. About 1 in 5 worked more than 40 hours per week in 2014.

How to Become a Database Administrator

Database administrators usually have a bachelor’s degree in an information- or computer- related subject such as computer science. Before becoming an administrator, these workers typically get work experience in a related field.

Pay

The median annual wage for database administrators was $81,710 in May 2015.

Job Outlook

Employment of database administrators is projected to grow 11 percent from 2014 to 2024, faster than the average for all occupations. Growth in this occupation will be driven by the increased data needs of companies across the economy.

State & Area Data

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More Information, Including Links to O*NET

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Source:http://www.bls.gov/ooh/computer-and-information-technology/database-administrators.htm

computer programm

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computer Programmers

Computer Programmers

What Computer Programmers Do

Computer programmers write and test code that allows computer applications and software programs to function properly. They turn the program designs created by software developers and engineers into instructions that a computer can follow.

Work Environment

Programmers usually work in offices, most commonly in the computer systems design and related services industry.

How to Become a Computer Programmer

Most computer programmers have a bachelor’s degree; however, some employers hire workers with an associate’s degree. Most programmers specialize in a few programming languages.

Pay

The median annual wage for computer programmers was $79,530 in May 2015.

Job Outlook

Employment of computer programmers is projected to decline 8 percent from 2014 to 2024. Computer programming can be done from anywhere in the world, so companies sometimes hire programmers in countries where wages are lower.

State & Area Data

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Similar Occupations

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More Information, Including Links to O*NET

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Source:http://www.bls.gov/ooh/computer-and-information-technology/computer-programmers.htm

Computer and Information Research Scientists

Computer and Information Research Scientists

What Computer and Information Research Scientists Do

Computer and information research scientists invent and design new approaches to computing technology and find innovative uses for existing technology. They study and solve complex problems in computing for business, medicine, science, and other fields.

Work Environment

Most computer and information research scientists work full time. About 1 in 10 worked more than 40 hours per week in 2014.

How to Become a Computer and Information Research Scientist

Most jobs for computer and information research scientists require a Ph.D. in computer science or a related field. In the federal government, a bachelor’s degree may be sufficient for some jobs.

Pay

The median annual wage for computer and information research scientists was $110,620 in May 2015.

Job Outlook

Employment of computer and information research scientists is projected to grow 11 percent from 2014 to 2024, faster than the average for all occupations. Computer scientists are likely to enjoy excellent job prospects, because many companies report difficulties finding these highly skilled workers.

State & Area Data

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Similar Occupations

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More Information, Including Links to O*NET

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Source:http://www.bls.gov/ooh/computer-and-information-technology/computer-and-information-research-scientists.htm

Computer and Information Technology

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Computer and Information Technology

Computer and Information Technology is a minor within the Department of Computer and Information Science.

Undergraduate minor

A Balance Between Cutting Edge and Community

As computer technology becomes increasingly important, the number of careers in the field continues to grow. Computer and Information Science (CIS) offers students the opportunity to study this dynamic science. The minor in computer information technology (CIT) teaches students about the development and management of business databases, computer networks, web applications, and software systems.

CIS undergraduates may choose to specialize. Software engineering, for example, focuses on software design and development. Networking emphasizes the interconnection between individual computers. Cognitive science examines the relationship between the computer and psychology, linguistics, and neuroscience. The graduate school option prepares students for the pursuit of advanced degrees and conducting research.

Picking a specialty helps students focus while incorporating a variety of other subjects and interests. This type of interdisciplinary approach is especially relevant as innovations in the field leap ahead.

CIS hosts many social functions where undergraduates can meet graduate students and faculty members in a relaxed setting. CIS has a strong peer advising program, providing undergraduates with academic counseling, tutoring, and information on jobs and internships. The Women in Computer Science group allows female undergraduates, graduate students, and faculty members to gather for discussions, guest speeches, and social occasions.

At the University of Oregon, CIS balances the study of cutting-edge issues with the support of a close-knit community.

Points of Interest

Undergraduates have the opportunity to participate in research investigating topics such as artificial intelligence, human-computer interaction, and theoretical computer science.
Each summer UO hosts the Programming Languages Summer School, an international gathering of students, professors, and industry professionals who come together to learn about the application of methods in language theory.
Each year the department participates in the International Collegiate Programming Contest. Sponsored by the Association for Computing Machinery, ICPC is a competition among teams of student programmers to see which team can solve the most programming problems in a short amount of time.

Sample Courses

Multimedia on the Web introduces the basics of web communication, webpage function, and design. Students become familiar with digital media including graphics, animation, video, and sound, and use software to create interactive multimedia documents.
Introduction to Artificial Intelligence explores theory and specific examples of knowledge-based computer systems.
Database Systems is an introduction to database design and access, with a focus on database concepts, data modeling, normalization, data warehousing, query languages, and the formulation of complex queries.
Cryptography is an introduction to coding theory and the process of scrambling plain text into ciphetext.
Network Security gives an overview of network security issues, looks at several of the most representative security problems, and investigates commonly practiced solutions.
Programming Languages explores syntax and semantics with a focus on scope rules, environments, stores, denoted and expressed values, procedures, and parameters.
Data Mining offers an introduction to the basic issues, algorithms, results, and applications of data mining through a study of methods for data management, feature selection, statistical modeling, and data clustering.
See more courses offered by the Department of Computer and Information Science.

Hands-on Learning

UO offers many research opportunities. A few possibilities for undergraduates include joining a research group, writing a thesis, or participating in research over the summer. The first step is to get to know faculty and the research they do. The Undergraduate Introduction to Research colloquia offer an overview of several faculty members' research projects. When you find an area you are interested in, make an appointment with the appropriate faculty member.

Internships are another option, providing students with practical work experience and usually offer a combination of credit and/or pay. There are usually a number of year-round local opportunities, as well as many summer internships involving travel.

The Student Experience

Molly Suver came to the UO in search of an education that would allow her lots of room for academic exploration and cross-fertilization of ideas. She loves the CIS program because its base in theory allows for interdisciplinary research. “Don’t be afraid to take classes that don’t exactly fit your major,” Molly recommends. Her work with Professor Steve Fickas produces hardware and software to assist the cognitively impaired in speaking and increasing normal motor skills, but Molly has also worked on games for the Xbox 360 with the Game Development Club. She even took second place in an undergraduate programming competition. What Molly didn’t want out of her education was an aggressively competitive environment. She gets that on the field leading Fugue, the UO’s nationally-ranked women’s Ultimate Frisbee club.

When Jesse Wakeley first came to the UO, he was interested in a major in music, but decided to change his major to computer and information science because he wanted to understand how and why computers affect our lives. “And I wanted a challenge,” Wakeley says. “I got what I asked for.” As the UO president of the Association for Computer Machinery, Wakeley works to host workshops and tours for members to see how computer science is applied in the real world. Wakeley is also a member of Upsilon Pi Epsilon (the international CIS honor society), and founded a social networking site for Eugeneans. But Wakeley has not abandoned his ties to music. He is in a band called the Cocky Pedestrians, which he says is “the only jaywalk-themed rap supergroup in Eugene.”

When Erik Brown decided to go back to school after years of working in the software industry, he quickly found his niche within the CIS department.“It’s a fairly small group and everyone is great,” Brown says. “You get to know everyone.” At the UO, Brown has been helping associate professor Anthony Hornof with his research into human-computer interfaces. “We research search screens in order to help people use computers more effectively,” Brown says. Hornof and Brown’s research delves into how people use computers through tracking eye movements and how sound affects human interfaces with computers. “It’s a creative process,” Brown says, “because there are a million ways to write any one program. When you come up with an elegant solution to a problem, it’s a lot of fun.”

Featured Faculty

Professor Sarah Douglas studies human-computer interaction. She looks at human behavior with user interfaces and how to make the computer respond more sensitively to the user. This research could streamline computer function by matching it more closely with the user.

Associate Professor Michal Young’s work is focused on combining and integrating techniques for analysis and testing of software, and the environment infrastructure that makes integrated tools and techniques practical.

Assistant Professor Jun Li’s research targets network security, distributed systems, Internet protocols, and network simulation and performance analysis. His ongoing research projects include automatic defense against unknown self-propagating Internet worms through distributed monitoring; detecting and tracing attacks against the BGP routing protocol; robust communication architecture for security monitoring and warning systems; and secure data sharing among data clients.

Professor Kent Stevens has developed the Dino-Morph Project, a 3-D skeletal visualization of dinosaur movement. He served as a consultant to the British Broadcasting Corporation on a television series called Walking with Dinosaurs. The program features digitally rendered dinosaurs superimposed on live-action footage of places where the flora closely resembles that found 100 million years ago.

Career Opportunities

A background in computer and information science prepares a student for a host of careers. From research to web design to truly futuristic interactions between humans and machines, students in this field truly are on the cutting edge.

A major in CIS will allow you to manage computer network systems in large companies. You'll have the knowledge and skills necessary to create complicated computer graphics. You'll also be able to handle information systems and networks.The major is practical, versatile, and easily applied to a number of careers.

Department of Computer and Information Science

Contact Information
(541) 346-4408

Source: https://admissions.uoregon.edu/majors/computer%20technology